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Self-Serve with cozE™

Save time and let cozETM, Enbridge's virtual assistant, help you self-serve.

While cozETM isn't a human, it's able to provide a guided and personalized experience  to answer your questions and perform most transactions on your Enbridge Gas My Account.

If cozE™ isn’t able to help it will transfer you to a live agent. Agents are available Monday to Friday from 8am to 6pm excluding statutory holidays.

At the end of your chat, you will have an opportunity to provide feedback which will help us make this chat option even better. Let us know what you think and how we can improve your experience.

Others like you have self-served and used cozE™ for:

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Balance Inquiry

cozETM will let you know how much you owe and provide some insights on your bill.
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Whether you're moving in or moving out, opening an account or closing an account, cozETM can help with the process.
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Payment Arrangement

Create an installment plan for your current bill.
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Report a Payment

Let us know that you made a payment.
Frequently Asked Questions icon


Frequent questions our customers ask.


speech bubbles "Everything was terrific......simple and efficient!!"
speech bubbles "It was great and simple thanks."
speech bubbles "Great service"
speech bubbles "This process is excellent as it is...thank you."