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How can cozE™ help you today?

Our virtual assistant, cozE™ makes it easy to get the help you’re looking for today.

From setting up a payment arrangement, reporting move details or confirming your current balance, cozE™ makes it quick and easy to answer common questions and complete many transactions.

While cozE™ isn't a human, it's able to provide a guided and personalized experience to manage on your Enbridge Gas My Account. If cozE™ isn’t able to help it will transfer you to a live agent. Agents are available Monday to Friday from 8am to 6pm.

Let us know how we can improve!

When your chat ends, you can also provide feedback to help us make this service option even better.

Others like you have self-served and used cozE™ for:

Balance Inquiry icon

Balance Inquiry

cozETM will let you know how much you owe and provide some insights on your bill.
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Payment Arrangement

Create an installment plan for your current bill.
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Whether you're moving in or moving out, opening an account or closing an account, cozETM can help with the process.
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Report a Payment

Let us know that you made a payment.
Frequently Asked Questions icon


Frequent questions our customers ask.


speech bubbles "Everything was terrific......simple and efficient!!"
speech bubbles "It was great and simple thanks."
speech bubbles "Great service"
speech bubbles "This process is excellent as it is...thank you."