How can cozE™ help you today?
Our virtual assistant, cozE™ serves customers in Ontario to make it easy to get the help you’re looking for today.
From setting up a payment arrangement, reporting move details or confirming your current balance, cozE™ makes it quick and easy to answer common questions and complete many transactions.
While cozE™ isn't a human, it's able to provide a guided and personalized experience to manage on your Enbridge Gas My Account. If cozE™ isn’t able to help it will transfer you to a live agent. Agents are available Monday to Friday from 8am to 6pm.
Let us know how we can improve!
When your chat ends, you can also provide feedback to help us make this service option even better.
Others like you have self-served and used cozE™ for:
Balance Inquiry
cozETM will let you know how much you owe and provide some insights on your bill.
Payment Arrangement
Create an installment plan for your current bill.
Moving
Whether you're moving in or moving out, opening an account or closing an account, cozETM can help with the process.
Report a Payment
Let us know that you made a payment.
FAQ
Frequent questions our customers ask.Testimonials
"Everything was terrific......simple and efficient!!"
"It was great and simple thanks."
"Great service"
"This process is excellent as it is...thank you."
